Chapter 4


To talk to someone who does not
listen, is enough to tense the devil.

Pearl Bailey

A seemingly simple area but one of the biggest challenges that humans face in their quest for success and happiness is, communication.

The reasons for this are that its importance is not realized and people are only thinking of themselves when communicating.

The word ‘communication’ is derived from the Latin root word communis which means to share or to have things in common. Communication is defined as a process for creating understanding in which two or more parties are involved.

When speaking, one needs to understand the other person’s culture, sensitivity, style, language skill, semantics, etc. Your choice of words can make or mar the desired outcome of a conversation.

The person you are communicating with receives, interprets, and responds to both the message and the manner in which it is communicated.

Research reveals that 70% or more of communication is non-verbal.

You can demonstrate warmth, genuineness and respect, or the opposite while speaking, only by even if not the spoken word, but by your body language too.

When receiving a message, you need to be patient and listen carefully without interrupting. You must listen not only to the words but also the non-spoken sounds like tone and pitch of the voice, inflection and silence, as well as watch the body language for posture, gestures and facial expressions.

You must learn to read between the lines in both written and spoken communications.

Patience in listening shows concern, empathy and interest in not only what is being said, but the person too. This builds confidence, trust and bonding in both professional and personal relationships.

Paradoxically people tend to be least patient in communication with juniors and close family members, the people with who improved relationships would result in better family harmony and better performance at work.

The most important part

of a conversation, is